Terms and Conditions

Revised: September 11, 2025

Cartagena Travel Group Marketing and Service Communications

With your prior consent to opt-in, Cartagena Travel Group representatives may send automated and/or prerecorded messages, promotional emails, or SMS/WhatsApp communications regarding your travel or medical tourism services. Consent is not a condition of purchase.

Text Messages

Message & data rates may apply depending on your carrier. Message frequency may vary according to your services and requests.

To stop receiving text messages from us, reply STOP.

If you unsubscribe, you will receive a final confirmation message.

For help, reply HELP to our message or contact our support team at +1 (813) 508-1396 or by email at info@ctgtravelgroup.co

By opting in, you confirm your consent under applicable electronic communication laws (E-SIGN Act and UETA equivalents) to receive disclosures, reminders, notifications, and promotional information electronically.

To access this information, you must have:

• A computer, tablet, or phone with internet access.
• A valid internet service provider.
• An updated browser or mobile application capable of displaying our website or messages.

If you do not consent to these terms, you may not receive reminders, logistical updates, or promotional information from Cartagena Travel Group.

Cartagena Travel Group Account Alerts and Service Notifications

With your consent, Cartagena Travel Group may send text messages, WhatsApp messages, or emails related to:

• Appointment reminders
• Medical instructions (as provided by your healthcare professional)
• Travel logistics (transfers, reservations, etc.)
• Satisfaction surveys and promotional offers

Important Notes

• The frequency of messages will depend on your account activity.
• Cartagena Travel Group does not charge for this service, but your carrier’s rates may apply.
• This messaging service may be modified or terminated at any time without notice.
• Urgent alerts may be delayed or undelivered due to factors outside our control (coverage, device issues, carrier limitations, weather, etc.).
• Cartagena Travel Group is not responsible for losses or damages arising from delayed or failed delivery of messages.

Emergency Use:

Our SMS, WhatsApp, or email communications must not be used to contact emergency services (e.g., 911 or local equivalents).

Privacy and Security:

• Messages are not encrypted and may include information related to your trip or medical arrangements.
• Customers are advised to verify the authenticity of all messages.
• Because carriers recycle phone numbers, you may receive messages intended for a previous subscriber. Cartagena Travel Group periodically purges inactive or reassigned numbers.

Consent and Age Requirement

By providing your consent, you confirm that you are over 18 years of age and agree to receive service-related and promotional messages from Cartagena Travel Group via SMS, WhatsApp, phone calls, and/or email.

Consent may be granted through:

• Website forms
• Email authorization
• Voice confirmation
• Phone keypress confirmation

You are not required to provide consent to receive promotional text messages as a condition of purchasing any services.

Contact Information

For comments, questions, or concerns about these Terms and Conditions or the processing of your personal information, please contact us:

Cartagena Travel Group S.A.S.

 📍 Cartagena de Indias, Colombia

 📧 Email: info@ctgtravelgroup.co

 📞 Phone: +1 (813) 508-1396